Hello, I’m

Oladayo Ashiru

Call me Dayo, an experienced Lagos based freelancer. I specialize in graphics design & user interfaces as well as Website Design and Development, Photography, Video Editing and Data Analysis.

hello@dayoashiru.com.ng

+234 703 699 8698

Lagos, Nigeria

About Me

A little introduction.

I am a self-motivated individual that works towards a stated objective till it is achieved.
With over 6 years of working experience in Information Technology with specialization in Website Development and Web Application Development, I have been able to meet world standards when it comes to designing, developing, managing and deployment of Websites and Web Applications.
Also with experience in the Telecommunications and Power sector, I have good experience in customer relations, management and retention as well as interpersonal relations.
I so much believe in working smart to deliver the best in any given working condition and innovating new ideas to achieve a stated objective.

Experience

Compliance & Enforcement Specialist

Ikeja Electric Plc

August 2021 – Till Date

  • Follow up with departmental initiatives and access ability to deliver on the initiatives. This includes measuring where they are, how well they are doing and the probability of achieving the initiative.
  • Monitor and standardize process design and development within the department and ensure proper archiving and accessibility.
  • Test run processes and confirm they’re being adhered to in accordance with company standards and policy.
  • Relate with sister units to confirm what their SLA’s are with the department.
  • Calculate percentage scores the SLA’s with sister unit will be in departmental KPI.
  • Items to do list in OKR meetings and ensure they are delivered with the week as stated.
  • Follow up with all units in Department on OKR deliverables.
  • Determine the Department KPI with HR, Corporate Performance and Risk Unit.
  • Ensure that Department KPIs are smart (measurable, realistic and achievable) and monitored.
  • Ensure all SLA’s with sister units and departments are met and achieved

BACK OFFICE SUPPORT SUPERVISOR

Ikeja Electric Plc

January 2016 – August 2021

  • Responsible for measuring data performance, analyzing customer behaviour and trends and submitting the same for management decision making.
  • Manage the data and business intelligence Unit to ensure that operational results are met.
  • Identify opportunities to develop forecasts, statistical analysis, segmentation schemes, and data-driven activities to drive efforts around customer acquisition and retention.
  • Generate periodic reports, departmental performance statistics across all touchpoints.
  • Partner with the cross-functional teams in delivering stable and highly reliable reporting platforms.
  • Develop and manage the implementation of the work plans of the Unit.
  • Ensuring that data and statistical models are readily available on request for management decision making.
  • Develop and analyze performance models for various units, segments and the department as a whole.
  • Carrying out all other functions as designated in line with achieving the departmental objectives.
  • Provide technical support for existing reports, dashboards, or other tools.
  • Creation and review of standard operating documents for the unit or department to guide in the implementation of new processes.
  • Monitoring of process service level agreements with regards to turn-around-time of implementation.
  • Generate standard or custom reports as well as carry out data analysis for review by executives, managers, regulatory bodies, and other stakeholders.
  • Supervise and ensure compliance to SLA with the operations of the Prepaid Meter Technician team and the KYC / Meter Application approval team.

BUSINESS ASSOCIATE EXECUTIVE

Globacom Limited

January 2013 – January 2016

  • Answer inbound calls from business associates and dealers.
  • Provide adequate information to business associates and dealers.
  • Make outbound calls to business associates and dealers when needed.
  • Resolve any issue arising from business associates and dealers.
  • Provide feedback to management and business associates and dealers to know areas of improvement.
  • Resolve customers’ issues using business associates and dealers as a contact.
  • SIM replacement processing.
  • Handling of E-top Issues and escalation.
  • Providing back end support for sales representatives.
  • Responding to correspondence from E-top Up Helpdesk, Glozone Support and Business Associates Support helpdesk mail.
  • Escalating unresolved helpdesk issues to necessary offices for resolution
  • Providing management with details of issues arising from each helpdesk and providing necessary solutions.
  • Relating with the Information System team for support on SIM registration activities on the field as gathered from dealers and business associates.
  • E-top up transaction monitoring and manipulation

INFORMATION SYSTEM EXECUTIVE (SPECIAL ASSIGNMENT – WEBSITE DEVELOPER)

Globacom Limited

September 2013 – January 2014

  • Design and configure Business Associates and Glozones information portal
  • Manage and edit Business Associates and Glozones information portal
  • Generate reports of daily activities in the call centre
  • Analysis of daily data from call centre activities
  • Reporting and analyzing of Call Center weekly daily activity
  • Generating and developing minutes of customer care management weekly meeting

CUSTOMER CARE REPRESENTATIVE

Globacom Limited

August 2012 – January 2013

  • Promptly answer customer queries on phone and take customer complaints and satisfy them
  • Provide up to date, accurate and appropriate information to customers
  • Use all call handling courtesies at the opening, during conversation and while ending the call
  • Update CRM systems for each interaction for building a relationship with clients and providing a link for the next interaction
  • Upselling VAS and enhancing revenues
  • Educate and promote new schemes and value-added services
  • Seek inputs and update subscriber information as required
  • Log service requests for action and resolution.
  • Generate leads and forward to the sales function
  • Optimum utilization of CRM systems/tools
  • Project a sophisticated image of GLOBACOM to subscribers
  • Follow Company processes and procedures and suggest areas to improve/simplify its operations.

Education

University of Lagos

Masters of Information Technology

2016 – 2018

Tai Solarin University of Education

B.Sc Computer Sciene

2005 – 2009

Skills

University of Lagos

Masters of Information Technology

2016 – 2018

Tai Solarin University of Education

B.Sc Computer Sciene

2005 – 2009

Let's Work Together