Hello, I’m

Oladayo Ashiru

Call meΒ Dayo, an experienced Lagos based freelancer. I specialize in graphics design & user interfaces as well as Website Design and Development, Photography, Video Editing and Data Analysis.

hello@dayoashiru.com.ng

oladayoashiru@gmail.com

+234 703 699 8698

Lagos, Nigeria

About Me

A little introduction.

I am a self-motivated individual that works towards a stated objective till it is achieved.
With over 6 years of working experience in Information Technology with specialization in Website Development and Web Application Development, I have been able to meet world standards when it comes to designing, developing, managing and deployment of Websites and Web Applications.
Also with experience in the Telecommunications and Power sector, I have good experience in customer relations, management and retention as well as interpersonal relations.
I so much believe in working smart to deliver the best in any given working condition and innovating new ideas to achieve a stated objective.

Experience

Strategy Development and Implementation Specialist

Ikeja Electric Plc

August 2021 – Till Date

  • Develop and implement strategic initiatives and plans that align with the organization’s goals and objectives.
  • Conduct in-depth market research and analysis to identify market trends, competitive landscapes, and growth opportunities.
  • Collaborate with key stakeholders to gather insights and perspectives for strategy development, including senior management, department heads, and cross-functional teams.
  • Design and implement strategic frameworks and models to guide decision-making processes and ensure a structured approach to strategy development.
  • Define clear strategic goals, objectives, and KPIs that enable effective measurement of progress and success.
  • Analyze internal and external data, market intelligence, and industry best practices to identify potential strategic options and recommend actionable strategies.
  • Facilitate strategy workshops and meetings to engage stakeholders and gather input for strategic decision-making.
  • Develop comprehensive implementation plans, including timelines, resource allocation, and performance metrics.
  • Work closely with cross-functional teams to ensure effective and coordinated implementation of strategic initiatives.
  • Monitor and evaluate the progress of strategic initiatives, tracking performance against defined objectives and milestones.
  • Identify and address barriers or challenges to successful strategy implementation, providing guidance and support to overcome obstacles.
  • Stay abreast of industry trends, emerging technologies, and best practices in strategic management, applying relevant knowledge to enhance strategic planning processes.

BACK OFFICE SUPPORT SUPERVISOR

Ikeja Electric Plc

January 2016 – August 2021

  • Supervise and manage the overall operations of the back-office department, ensuring an efficient and smooth workflow.
  • Oversee a team of back-office staff, providing guidance, training, and support to ensure high performance and productivity.
  • Monitor and evaluate team members’ work quality and adherence to established policies and procedures.
  • Develop and implement standard operating procedures (SOPs) for back-office processes to ensure consistency and efficiency.
  • Collaborate with other departments to streamline interdepartmental workflows and resolve any operational issues.
  • Monitor and analyze key performance indicators (KPIs) to assess departmental performance and implement improvement strategies as needed.
  • Identify opportunities for process improvements and automation to enhance productivity and accuracy.
  • Manage and resolve escalated customer inquiries or issues related to back-office operations in a timely and satisfactory manner.
  • Generate regular reports and present data on departmental performance, including productivity, accuracy, and customer satisfaction.
  • Collaborate with the HR department to recruit, select, and onboard new staff members.
  • Conduct regular performance evaluations, provide feedback, and identify training needs for team members.
  • Foster a positive work environment, promote teamwork, and encourage open communication within the back office team.
  • Maintain confidentiality of sensitive information and ensure data security measures are implemented.

BUSINESS ASSOCIATE EXECUTIVE

Globacom Limited

January 2013 – January 2016

  • Developed marketing strategies to achieve goals and targets.
  • Collaborated with business managers to support marketing efforts.
  • Assisted team members and managers to maintain productivity and meet project milestones.
  • Monitored processes and recommended methods for improvement.
  • Resolved customer issues and provided feedback to management.
  • Handled E-top issues and provided back-end support for sales representatives.
  • Responded to correspondence and provided necessary solutions.
  • Relayed support to the Information System team for SIM registration activities in the field.

INFORMATION SYSTEM EXECUTIVE (SPECIAL ASSIGNMENT – WEBSITE DEVELOPER)

Globacom Limited

September 2013 – January 2014

  • Designed, managed, and configured Business Associates and Glozone information portals.
  • Enhanced front-end performance and improved website navigation.
  • Evaluated the latest innovations and adopted cost-effective, useful solutions.
  • Completed reports detailing performance, costs, and downtime issues.
  • Generated reports of daily activities in the call centre
  • Planned and implemented upgrades to system hardware and software.

CUSTOMER CARE REPRESENTATIVE

Globacom Limited

August 2012 – January 2013

  • Assisted customers with inquiries, complaints, and product knowledge.
  • Maintained positive customer care, managed high-volume queries, and provided effective solutions.
  • Promoted customer loyalty through exceptional service and upselling new products and accessories.
  • Managed 120+ daily calls, took orders and maintained compliant documentation on CRM (Siebel CRM)
  • Processed inbound customer calls, providing information on service or product upgrades.

Education

Coursera

Google Data Analytics Certificate

Jan 2023 – Aug 2023

Coursera

Google IT Support Professional Certificate

Jan 2022 – Aug 2022

University of Lagos

Masters of Information Technology

2016 – 2018

Tai Solarin University of Education

B.Sc Computer Science

2005 – 2009

Skills

%

STRATEGIC THINKING

%

DATA ANALYSIS

%

WEB DESIGN

%

WEB APP DEVELOPMENT

%

PHOTOGRAPHY

%

CUSTOMER MANAGEMENT

My Socials

Twitter

This match is very funny.
Imagine Kalusha Bwalya at 60 trying to play a long range pass to Daniel Amokachi while Asamoah Gyan is trying to free himself for a one-two pass.
Mark Fish at 49 trying to catch up with an overlapping winger.
Look at Stephen Appiah

Those people who come to Twitter and talk rubbish about the cost of living abroad, where are they now to talk about what N15,000 could get you abroad and not in Nigeria.
10 spaghetti is 7,500, Chicken is 4,500. What is remaining can't get you all that.

He told them the truth.
But you'll think they really listen, let them leave that place and they jump right back to their terrible decisions

Load More

Contact Details

ADDRESS

5, Oladele Street, Ikosi Ketu

PHONE

Phone: +234 703 699 8698
Mobile: +234 807 610 1444

EMAIL

hello@dayoashiru.com.ng
oladayoashiru@gmail.com

Let's Work Together