Hello, I’m

Oladayo Ashiru

Call meΒ Dayo, an experienced Lagos based freelancer. I specialize in graphics design & user interfaces as well as Website Design and Development, Photography, Video Editing and Data Analysis.

hello@dayoashiru.com.ng

oladayoashiru@gmail.com

+234 703 699 8698

Lagos, Nigeria

About Me

A little introduction.

I am a self-motivated individual that works towards a stated objective till it is achieved.
With over 6 years of working experience in Information Technology with specialization in Website Development and Web Application Development, I have been able to meet world standards when it comes to designing, developing, managing and deployment of Websites and Web Applications.
Also with experience in the Telecommunications and Power sector, I have good experience in customer relations, management and retention as well as interpersonal relations.
I so much believe in working smart to deliver the best in any given working condition and innovating new ideas to achieve a stated objective.

Experience

Strategy Development and Implementation Specialist

Ikeja Electric Plc

August 2021 – Till Date

  • Develop and implement strategic initiatives and plans that align with the organization’s goals and objectives.
  • Conduct in-depth market research and analysis to identify market trends, competitive landscapes, and growth opportunities.
  • Collaborate with key stakeholders to gather insights and perspectives for strategy development, including senior management, department heads, and cross-functional teams.
  • Design and implement strategic frameworks and models to guide decision-making processes and ensure a structured approach to strategy development.
  • Define clear strategic goals, objectives, and KPIs that enable effective measurement of progress and success.
  • Analyze internal and external data, market intelligence, and industry best practices to identify potential strategic options and recommend actionable strategies.
  • Facilitate strategy workshops and meetings to engage stakeholders and gather input for strategic decision-making.
  • Develop comprehensive implementation plans, including timelines, resource allocation, and performance metrics.
  • Work closely with cross-functional teams to ensure effective and coordinated implementation of strategic initiatives.
  • Monitor and evaluate the progress of strategic initiatives, tracking performance against defined objectives and milestones.
  • Identify and address barriers or challenges to successful strategy implementation, providing guidance and support to overcome obstacles.
  • Stay abreast of industry trends, emerging technologies, and best practices in strategic management, applying relevant knowledge to enhance strategic planning processes.

BACK OFFICE SUPPORT SUPERVISOR

Ikeja Electric Plc

January 2016 – August 2021

  • Supervise and manage the overall operations of the back-office department, ensuring an efficient and smooth workflow.
  • Oversee a team of back-office staff, providing guidance, training, and support to ensure high performance and productivity.
  • Monitor and evaluate team members’ work quality and adherence to established policies and procedures.
  • Develop and implement standard operating procedures (SOPs) for back-office processes to ensure consistency and efficiency.
  • Collaborate with other departments to streamline interdepartmental workflows and resolve any operational issues.
  • Monitor and analyze key performance indicators (KPIs) to assess departmental performance and implement improvement strategies as needed.
  • Identify opportunities for process improvements and automation to enhance productivity and accuracy.
  • Manage and resolve escalated customer inquiries or issues related to back-office operations in a timely and satisfactory manner.
  • Generate regular reports and present data on departmental performance, including productivity, accuracy, and customer satisfaction.
  • Collaborate with the HR department to recruit, select, and onboard new staff members.
  • Conduct regular performance evaluations, provide feedback, and identify training needs for team members.
  • Foster a positive work environment, promote teamwork, and encourage open communication within the back office team.
  • Maintain confidentiality of sensitive information and ensure data security measures are implemented.

BUSINESS ASSOCIATE EXECUTIVE

Globacom Limited

January 2013 – January 2016

  • Developed marketing strategies to achieve goals and targets.
  • Collaborated with business managers to support marketing efforts.
  • Assisted team members and managers to maintain productivity and meet project milestones.
  • Monitored processes and recommended methods for improvement.
  • Resolved customer issues and provided feedback to management.
  • Handled E-top issues and provided back-end support for sales representatives.
  • Responded to correspondence and provided necessary solutions.
  • Relayed support to the Information System team for SIM registration activities in the field.

INFORMATION SYSTEM EXECUTIVE (SPECIAL ASSIGNMENT – WEBSITE DEVELOPER)

Globacom Limited

September 2013 – January 2014

  • Designed, managed, and configured Business Associates and Glozone information portals.
  • Enhanced front-end performance and improved website navigation.
  • Evaluated the latest innovations and adopted cost-effective, useful solutions.
  • Completed reports detailing performance, costs, and downtime issues.
  • Generated reports of daily activities in the call centre
  • Planned and implemented upgrades to system hardware and software.

CUSTOMER CARE REPRESENTATIVE

Globacom Limited

August 2012 – January 2013

  • Assisted customers with inquiries, complaints, and product knowledge.
  • Maintained positive customer care, managed high-volume queries, and provided effective solutions.
  • Promoted customer loyalty through exceptional service and upselling new products and accessories.
  • Managed 120+ daily calls, took orders and maintained compliant documentation on CRM (Siebel CRM)
  • Processed inbound customer calls, providing information on service or product upgrades.

Education

Coursera

Google Data Analytics Certificate

Jan 2023 – Aug 2023

Coursera

Google IT Support Professional Certificate

Jan 2022 – Aug 2022

University of Lagos

Masters of Information Technology

2016 – 2018

Tai Solarin University of Education

B.Sc Computer Science

2005 – 2009

Skills

%

STRATEGIC THINKING

%

DATA ANALYSIS

%

WEB DESIGN

%

WEB APP DEVELOPMENT

%

PHOTOGRAPHY

%

CUSTOMER MANAGEMENT

My Socials

Twitter

If they go near Ikoyi to shout repent at 4:30am, they know they'll be arrested.
But in Ipaja they can argue "Do you know who I am" and get away with it.

I know this yes sarcasm but anyone that supports the union leaders need a brain check.
People came to work late and you think that's right?

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Contact Details

ADDRESS

5, Oladele Street, Ikosi Ketu

PHONE

Phone: +234 703 699 8698
Mobile: +234 807 610 1444

EMAIL

hello@dayoashiru.com.ng
oladayoashiru@gmail.com

Let's Work Together