Call me Dayo, an experienced Lagos based freelancer. I specialize in graphics design & user interfaces as well as Website Design and Development, Photography, Video Editing and Data Analysis.
+234 703 699 8698
A little introduction.
I am a self-motivated individual that works towards a stated objective till it is achieved.
With over 6 years of working experience in Information Technology with specialization in Website Development and Web Application Development, I have been able to meet world standards when it comes to designing, developing, managing and deployment of Websites and Web Applications.
Also with experience in the Telecommunications and Power sector, I have good experience in customer relations, management and retention as well as interpersonal relations.
I so much believe in working smart to deliver the best in any given working condition and innovating new ideas to achieve a stated objective.
Strategy Development and Implementation Specialist
Ikeja Electric Plc
August 2021 – Till Date
- Develop and implement strategic initiatives and plans that align with the organization’s goals and objectives.
- Conduct in-depth market research and analysis to identify market trends, competitive landscapes, and growth opportunities.
- Collaborate with key stakeholders to gather insights and perspectives for strategy development, including senior management, department heads, and cross-functional teams.
- Design and implement strategic frameworks and models to guide decision-making processes and ensure a structured approach to strategy development.
- Define clear strategic goals, objectives, and KPIs that enable effective measurement of progress and success.
- Analyze internal and external data, market intelligence, and industry best practices to identify potential strategic options and recommend actionable strategies.
- Facilitate strategy workshops and meetings to engage stakeholders and gather input for strategic decision-making.
- Develop comprehensive implementation plans, including timelines, resource allocation, and performance metrics.
- Work closely with cross-functional teams to ensure effective and coordinated implementation of strategic initiatives.
- Monitor and evaluate the progress of strategic initiatives, tracking performance against defined objectives and milestones.
- Identify and address barriers or challenges to successful strategy implementation, providing guidance and support to overcome obstacles.
- Stay abreast of industry trends, emerging technologies, and best practices in strategic management, applying relevant knowledge to enhance strategic planning processes.
BACK OFFICE SUPPORT SUPERVISOR
Ikeja Electric Plc
January 2016 – August 2021
- Supervise and manage the overall operations of the back-office department, ensuring an efficient and smooth workflow.
- Oversee a team of back-office staff, providing guidance, training, and support to ensure high performance and productivity.
- Monitor and evaluate team members’ work quality and adherence to established policies and procedures.
- Develop and implement standard operating procedures (SOPs) for back-office processes to ensure consistency and efficiency.
- Collaborate with other departments to streamline interdepartmental workflows and resolve any operational issues.
- Monitor and analyze key performance indicators (KPIs) to assess departmental performance and implement improvement strategies as needed.
- Identify opportunities for process improvements and automation to enhance productivity and accuracy.
- Manage and resolve escalated customer inquiries or issues related to back-office operations in a timely and satisfactory manner.
- Generate regular reports and present data on departmental performance, including productivity, accuracy, and customer satisfaction.
- Collaborate with the HR department to recruit, select, and onboard new staff members.
- Conduct regular performance evaluations, provide feedback, and identify training needs for team members.
- Foster a positive work environment, promote teamwork, and encourage open communication within the back office team.
- Maintain confidentiality of sensitive information and ensure data security measures are implemented.
BUSINESS ASSOCIATE EXECUTIVE
January 2013 – January 2016
- Developed marketing strategies to achieve goals and targets.
- Collaborated with business managers to support marketing efforts.
- Assisted team members and managers to maintain productivity and meet project milestones.
- Monitored processes and recommended methods for improvement.
- Resolved customer issues and provided feedback to management.
- Handled E-top issues and provided back-end support for sales representatives.
- Responded to correspondence and provided necessary solutions.
- Relayed support to the Information System team for SIM registration activities in the field.
INFORMATION SYSTEM EXECUTIVE (SPECIAL ASSIGNMENT – WEBSITE DEVELOPER)
September 2013 – January 2014
- Designed, managed, and configured Business Associates and Glozone information portals.
- Enhanced front-end performance and improved website navigation.
- Evaluated the latest innovations and adopted cost-effective, useful solutions.
- Completed reports detailing performance, costs, and downtime issues.
- Generated reports of daily activities in the call centre
- Planned and implemented upgrades to system hardware and software.
CUSTOMER CARE REPRESENTATIVE
August 2012 – January 2013
- Assisted customers with inquiries, complaints, and product knowledge.
- Maintained positive customer care, managed high-volume queries, and provided effective solutions.
- Promoted customer loyalty through exceptional service and upselling new products and accessories.
- Managed 120+ daily calls, took orders and maintained compliant documentation on CRM (Siebel CRM)
- Processed inbound customer calls, providing information on service or product upgrades.
Google IT Support Professional Certificate
Jan 2022 – Aug 2022
University of Lagos
Masters of Information Technology
2016 – 2018
Tai Solarin University of Education
B.Sc Computer Science
2005 – 2009
WEB APP DEVELOPMENT
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5, Oladele Street, Ikosi Ketu
Phone: +234 703 699 8698
Mobile: +234 807 610 1444